Improving Capacity Management

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has title::Improving Capacity Management
status: finished
Master: project within::Information Sciences
Student name: student name::Jack Schilder
Dates
Start start date:=2009/10/12
End end date:=2010/04/12
Supervision
Supervisor: Patricia Lago
Second reader: has second reader::Rahul Premraj
Company: has company::IBM
Poster: has poster::Media:Media:Posternaam.pdf

Signature supervisor



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Abstract

Managing organizational capacity is one of the most underestimated, and therefore, poorly performed activities in organizational management. The capacity of an organization represents its ability to perform work. The importance of capacity management is often underestimated because we fail to understand it completely. (Yu-Lee, 2002).

This thesis will aim at improving the capacity management within the IBM organization. The problem IBM faces is that clients often do not buy capacity management for different reasons and therefore problems arise which lead to extra costs because little or no capacity management is done. The goal of this thesis is to investigate the minimal level of capacity management which is required in order to effectively deal with capacity management to deliver the agreed service to the customers. This without delivering more service to a customer without gaining extra revenue from that customer.

In order to solve this problem a cost model has been created together with scenarios which give clear guidelines on what the best approach is certain capacity management situations. The model is the result of the following activities:

• Gathering of information about capacity management from literature and research the major concerns regarding IBM capacity management. • Research of how capacity management is currently arranged within IBM and collect and research information regarding all costs related to capacity management • Define which factors should be in the cost model to effectively deal with capacity management.